Put simply, emotional intelligence is how we combine our thinking with our feelings in order to build quality relationships and make better decisions.
This White paper discusses why emotional intelligence is increasingly relevant to organisational development and the link between psychometric testing, personality profiling, and emotional intelligence.
The Forum Corporation on Manufacturing and Service Companies conducted extensive studies asking why customers left vendors. The results are in this pie chart.
Almost twenty years on emotional intelligence is still gaining in popularity. In fact, instead of joining other management fads that have come and gone, emotional intelligence is being recognised as more critical to the success of business leaders and organisations than ever before.
The White paper written by Ei4Change Director, Robin Hills, is available through TetraMap International and is available here for free download.