Resilience is closely linked to emotional intelligence yet it’s not considered as a distinct component or competence of emotional intelligence.
Emotional intelligence is a behavioural model to originally developed during the 1980s through the work and writings of psychologists Peter Salovey and John (Jack) Mayer and rising to prominence with Daniel Goleman’s 1995 book, “Emotional Intelligence: Why It Could Matter More Than IQ”.
Emotional intelligence is increasingly relevant to organisational development and developing people because the principles provide a new way to understand and assess people’s behaviours, management styles, attitudes, interpersonal skills, and potential.
Daniel Goleman identified the five key elements of emotional intelligences:
- Self-awareness – knowing your emotions.
- Self-regulation – managing your own emotions.
- Motivation – motivating yourself.
- Empathy – recognising and understanding other people’s emotions.
- Social skills – managing relationships through managing the emotions of others.
The process and outcomes of emotional intelligence development contain many fundamentals important in the development of resilience within individuals and organisations. These are being motivated to use self-awareness around resilience, to regulate emotions and to use empathy appropriately leading to reduced conflict, improvement in relationships and understanding. This, in turn, supports increasing stability, continuity and harmony.
