Here are a set of frequently asked questions (FAQs) and answers with regards to emotional intelligence training and coaching.
What is emotional intelligence?
Emotional intelligence is a set of emotional and social skills that collectively establish how well you:
- perceive and express yourself
- develop and maintain social relationships
- cope with day to day and major challenges
- use emotional information in effective and meaningful ways
Put simply, emotional intelligence is how you combine your thinking with your feelings in order to build authentic relationships and make good, effective decisions.
What is EQ?
EQ refers to Emotional Quotient which looks at the parts of emotional intelligence that can be quantified and measured and as such is hard to specify.
Researchers have defined emotional intelligence as an ability or a trait or a mixture of the two. There are many scientifically validated and reliable assessments of EQ commercially available to support recruitment, personal development, leadership development, executive coaching, team building, etc.
So, how does EQ differ from IQ?
IQ, or Intelligence Quotient, is a measure of cognitive intelligence. IQ becomes fixed and peaks around the age of 17 years of age whilst emotional intelligence is not fixed and rises steadily with age. So this means that you can develop yourself and your emotional intelligence through learning and practise.
If someone has a high IQ, they are analytical, logical and will focus on tasks. They learn new things quickly. However, if they have low EQ, they may ignore their feelings and the feelings of others. If something doesn’t turn out the way that they expect, they may lose their temper and lash out at others. If someone has a high EQ, they are more likely to get along well with people, and manage their own emotions well. This makes them more effective in their work as a colleague, team player, manager or leader.
Emotional intelligence and IQ are not highly correlated. This means that there is nothing to suggest that if you have average cognitive intelligence (IQ) you will only have average emotional intelligence. The best leaders may not have high IQ but they have high emotional intelligence and have learnt to use it well.
There is intelligence in emotions and intelligence can be brought to emotions. It means IQ defines how smart you are; EQ defines how well you use what smartness you have.
How does emotion intelligence differ from other intelligences?
Howard Gardiner’s Multiple Intelligence Theory was first published in 1983 and quickly became recognised as a model to understand and teach many aspects of human intelligence, learning style, personality and behaviour.
The seven basic intelligences are:
- visual and spatial intelligence
- linguistic – verbal intelligence
- logical – mathematical intelligence
- bodily – kinaesthetic intelligence
- musical intelligence
- intrapersonal intelligence
- interpersonal intelligence model
Emotional intelligence is a blend of all the intelligences within this model. The strongest is the combination of intrapersonal intelligence (self-awareness and self-management) and interpersonal intelligence (empathy and social skills) as recognised by most emotional intelligence models.
Why is emotional intelligence important?
Good levels of emotional intelligence help you to:
- improve relationships
- maintain control in difficult circumstances
- lowers stress levels
- maintain motivation
- communicate well
- influence others without conflict
- enhance your reputation inside and outside of work
There are several people who were average students but later they become well-known and successful. The only reason behind their success was how they used their emotional intelligence as compared to their IQ.
Isn’t emotional intelligence training all about being nice and friendly?
Far from it!
Aristotle purportedly said “Anyone can become angry, that is easy. But to be angry with the right person at the right time, and for the right purpose and in the right way – that is not easy.” So, training people to use their emotions in an appropriate and effective way is not easy!
Soft skills are the hardest skills to train, which is why specialist trainers and facilitators are needed to work with emotional intelligence. Many trainers offer emotional intelligence training but do they have the emotional intelligence to be able to deliver it?
Is emotional intelligence an inherited quality or can it be nurtured?
Emotional intelligence is the outcome of both inherited tendencies and those delivered by experience.
Your genetic make-up defines who you are. Your environment (including how you were brought up) is the expression of who you are. So, emotional intelligence is a bit of both. For instance, if a child has been shown by adults, repeatedly (conditioning), that impatience and being unreasonable is a way to solve problems, then no matter what nature has endowed upon that child with regards to patience, nurture will take over. Through reinforcement, the child learns that impatient behaviours solve problems and so will continually revert to this way of behaving as a means to resolve issues.
On the positive side, as emotional intelligence can be nurtured so more appropriate ways of behaving can be practised and learnt.
Is emotional intelligence needed in leadership and training?
Successful leaders can be an organisation’s most powerful resource for increasing productivity, performance and profitability. The key to great leadership is managing the emotional environment of the organisation by working with and through people, empowering rather than directing.
Leaders recognise the importance of a focused team spirit within their workforce. They are aware of how their leadership style impacts upon emotional states. They are able to regulate their behaviour and actions to build and enhance performance. Emotionally intelligent leaders foster a positive emotional environment where people can flourish and thrive and by dealing with issues that arise firmly and fairly.
As change is constant and people behave in erratic ways, emotionally intelligent leaders are always looking to be better at what they do and how they work with others.
Emotional intelligence can be developed through appropriate training. However, emotional intelligence should form the basic foundation of any leadership development programme NOT a module to be bolted onto as something to be considered as an additional option.
Can emotional intelligence be trained?
Emotional intelligence is important for good communication with others and leads to better learning, friendships, academic success and employment.
Emotional intelligence covers five main areas:
- emotional control
- relationship skills
Skills in these areas provide the foundation for habits that are useful for success. They can be enhanced with focussed, quality training at any time in life.
How does emotional intelligence relate to other training programmes?
Emotional intelligence underpins effective performance, interpersonal relationships and leadership. Emotional intelligence is fundamental to success in most areas at work and should form the basis of all soft-skills training.
Emotional intelligence is an integral part of the following training courses.
- Communication Skills
- Change management
- Teams and Team Working
- Problem Solving and Decision Making
- Influencing and Persuasion
- Conflict Resolution
Can emotional intelligence be taught online?
People are used to using the web and applications are improving by the day. Online learning can be effective because it’s more impartial and impersonal.
Online courses are delivered using our learning platform that gives you lots of flexibility to study when and where you wish. You have access to a range of learning materials that include online video tutorials, quizzes, exercises and some fun material – including series of complimentary crib cards.
To be as relevant as possible, online learning in the area of personal development, such as emotional intelligence and resilience, needs to incorporate some form of individual assessment and investigation / observation. Ideally, some form of coaching is included.
Incorporated into the courses are practical activities that focus you to work with specific issues you are facing and that are relevant to you within your workplace. These encourage personal reflection, discussion and offer a focus for feedback and coaching.
Revolutionary methods are being incorporated into online courses that incorporate some form of individual assessment, investigation / observation and coaching. Discussion forums, also, help learners to share experiences and learn from each other.
Several highly effective advanced behavioural techniques can be utilised that challenge thinking and generate alternative strategies. You build your personal skills by identifying and replacing unhelpful thinking patterns and habits through graded task assignments. These are designed to integrate into your normal working activities so that new habits quickly become second nature.
What are the advantages of online emotional intelligence courses?
Online e-learning courses are available around the clock from anywhere in the world meaning that you can get your training wherever you happen to be. You can learn at your own pace and at whatever time suits you.
Good online courses have built-in methods to test your knowledge and understanding. Progress is automatically tracked and can be seen by you and anyone who may be organising your training. Discussion forums, also, help you to share your experiences and learn from others taking the course.
The timeframe around working through a course will vary from person to person but can be expected to be a few weeks with a follow-up phase to reinforce the material and new ways of thinking.
Learning can be reviewed at any time to reinforce previously assessed material before moving forwards and it can also be utilised as a catalyst for coaching if used as part of a supported, blended learning package.
What do online emotional intelligence courses cost?
The costs per person are very attractive when compared with face-to-face coaching or traditional training and the approach can be just as effective.
We have a range of options for buying courses.
- All courses can be purchased separately
- Life-time access to our suite of six emotional intelligence courses (based on the EQ-i 2.0) available for a single one-time payment. (Payment options are available on request)
- Lifetime access to all courses available for a single one-time payment. This includes immediate access to new courses as they are launched. (Payment options are available on request)
- A monthly subscription giving access to all the courses, including new courses as they are launched
- Licensing options available for multiple users
Our emotional intelligence courses can be Incorporated into SCORM compliant company Learning Management Systems.
All packages come with a 30-day unconditional money-back guarantee. The return-on-investment will be positive within a matter of weeks through improved job retention, reduced stress levels and better performance results.
Are certificates available with your courses?
Certificates can be supplied on completing any Ei4Change course on request.
Ei4Change have a range of courses endorsed by ILM (the Institute of Leadership and Management) – the benchmark for high quality, bespoke leadership and management training, which often marks the start of the pathway to a full qualification.
All participants on Ei4Change ILM endorsed Emotional Intelligence courses benefit from ILM studying membership for a minimum of six months.
The courses available online are
- Introduction to Emotional Intelligence
6 hours for Continuing Professional Development
- Emotional Intelligence Advanced Programme
36 hours for Continuing Professional Development
- Master Practitioner in Emotional Intelligence
72 hours for Continuing Professional Development
For these ILM endorsed courses, you have up to 180 days to work through the material, but because it is so flexible, you can work at your own pace within this timeframe.
Assessment is by assignment, which will take you about an hour each to complete. Your certificate will be awarded on successful completion of the course and the assessments to the required standard. Support will be provided to help you with this.